How to Choose an Upholstered Furniture Company

When it comes to buying upholstered furniture, choosing the right company is crucial. Whether you are looking for a new sofa, chair, or ottoman, you want to ensure that you are investing in high-quality, durable, and stylish pieces. With so many options available in the market, it can be overwhelming to make a decision. This article will guide you through the process of choosing an upholstered furniture company, providing valuable insights to help you make an informed choice.

1. Research and Gather Information

The first step in choosing an upholstered furniture company is to conduct thorough research. Take the time to gather information about different companies, their reputation, and the quality of their products. Here are some key factors to consider:

  • Company history and experience: Look for companies that have been in the industry for a significant amount of time. A long-standing history often indicates reliability and expertise.
  • Customer reviews and testimonials: Read reviews and testimonials from previous customers to get an idea of their satisfaction level. Look for patterns in the feedback, both positive and negative.
  • Product range and customization options: Check if the company offers a wide range of furniture options and if they provide customization services. This will allow you to find the perfect piece that suits your style and requirements.
  • Materials and craftsmanship: Examine the materials used in the furniture manufacturing process. High-quality materials and skilled craftsmanship are essential for durable and long-lasting furniture.
  • Warranty and after-sales service: Find out if the company offers a warranty on their products and if they provide reliable after-sales service. This will give you peace of mind knowing that you are covered in case of any issues.

2. Visit Showrooms and Retailers

Once you have gathered information about different upholstered furniture companies, it’s time to visit their showrooms or retailers. This step is crucial as it allows you to see and feel the furniture in person. Here’s what you should do during your visit:

  • Inspect the furniture: Carefully examine the furniture for any signs of poor construction or low-quality materials. Check the frame, upholstery, and cushions for durability and comfort.
  • Sit and test the furniture: Don’t be afraid to sit on the furniture and test its comfort level. Pay attention to the support provided by the cushions and the overall feel of the piece.
  • Ask questions: Take the opportunity to ask the salesperson or representative any questions you may have. Inquire about the materials used, customization options, and warranty details.
  • Compare prices: Compare the prices of similar pieces from different companies to ensure you are getting a fair deal. Keep in mind that quality and durability should be prioritized over price.

3. Check Certifications and Standards

When choosing an upholstered furniture company, it’s important to check if they adhere to industry certifications and standards. This ensures that the company follows ethical practices and meets quality benchmarks. Look for the following certifications:

  • Forest Stewardship Council (FSC): The FSC certification ensures that the wood used in furniture production comes from responsibly managed forests.
  • Global Organic Textile Standard (GOTS): The GOTS certification guarantees that the textiles used in upholstery are made from organic fibers and meet strict environmental and social criteria.
  • Centers for Disease Control and Prevention (CDC) guidelines: Upholstered furniture should comply with CDC guidelines to ensure safety and minimize health risks.

4. Consider Customization Options

One of the advantages of choosing an upholstered furniture company is the ability to customize your furniture. Consider the following customization options:

  • Fabric selection: Check if the company offers a wide range of fabric options to choose from. This allows you to find the perfect color, pattern, and texture that matches your style and existing decor.
  • Size and dimensions: If you have specific size requirements, inquire if the company can customize the furniture accordingly. This is particularly important for small spaces or unique room layouts.
  • Additional features: Some companies offer additional features such as built-in storage, reclining mechanisms, or adjustable headrests. Determine if these features are important to you and if the company can accommodate your preferences.

5. Evaluate Customer Service

Customer service is a crucial aspect to consider when choosing an upholstered furniture company. A company with excellent customer service will ensure a smooth buying experience and provide support throughout the process. Here’s what to look for:

  • Responsive communication: Test the company’s responsiveness by reaching out to them with inquiries or concerns. A prompt and helpful response indicates good customer service.
  • Knowledgeable staff: Interact with the company’s staff or representatives to assess their knowledge and expertise. They should be able to answer your questions and provide guidance.
  • Delivery and installation services: Inquire about the company’s delivery and installation services. A reliable company will offer professional delivery and ensure that the furniture is properly set up in your home.
  • Return and exchange policies: Familiarize yourself with the company’s return and exchange policies. A flexible policy allows you to make changes if you are not satisfied with your purchase.

6. Compare Prices and Value

While price should not be the sole determining factor, it is important to compare prices and value offered by different upholstered furniture companies. Consider the following:

  • Quality over price: Remember that investing in high-quality furniture will save you money in the long run. Cheaper options may require frequent repairs or replacements.
  • Consider the value: Evaluate the overall value offered by the company. This includes factors such as quality, customization options, warranty, and after-sales service.
  • Look for promotions or discounts: Keep an eye out for promotions or discounts that can help you save money without compromising on quality.


Choosing an upholstered furniture company requires careful consideration and research. By following the steps outlined in this article, you can make an informed decision and find a company that offers high-quality, durable, and stylish furniture. Remember to prioritize factors such as company reputation, product quality, customization options, certifications, customer service, and overall value. With the right company, you can invest in furniture that will enhance your living space for years to come.